The shopping process at PetSuppliesNow.com is simple, efficient and enjoyable. With an easy-to-navigate inventory of over 20,000 products and a dedicated customer service team, customers will be able to easily find what they’re looking for and conveniently place an order.
Placing an Order
Online: Customers can order directly from PetSuppliesNow.com via the website. Credit card and other sensitive information is safely and securely collected using 128-bit encryption by VeriSign, so you can be confident that your privacy is protected.
Phone: For your convenience, you can also place an order over the phone at 1-855-834-3300. Customer service representatives are available to answer any questions and assist with your purchase Monday – Friday, 8:30am – 5 PM (EST).
Payment
The following methods of payment are accepted online and over the phone:
Paypal
American Express
Discover
MasterCard
Visa
Sales Tax
PetSuppliesNow.com is required to collect sales tax for all orders delivered in NY.
Order Confirmation
Once you have placed an order, PetSuppliesNow.com will send you a confirmation email within 24 hours with order details and tracking information.
Customer Account
PetSuppliesNow.com invites you to create a customer account to make shopping with us even easier. Through your online account, you can track the progress of your order, review order details, access your order history, store multiple shipping addresses, and save items to your wish list.
Changing or Cancelling an Order
Customers can change or cancel an order up until the time it has been processed. For more information about specific products and orders, please contact our customer service line at 1-855-834-3300.
Pricing
PetSuppliesNow.com strives to offer customers only the best prices on all of our products. All prices are listed in U.S. dollars.
If you have a question regarding prices for specific products, please contact us by phone at 1-855-834-3300 or via email at support@petsuppliesnow.com
Product Availability
An item’s descriptions on PetSuppliesNow.com includes important information about product availability and the time it will take for a specific item to leave our warehouse once an order has been placed. Any deviation from the listed product availability information for orders that have already been placed will be communicated to customers via email.
Backorders: An item is listed as backordered when it is out of stock. You may proceed with ordering the item, and it will be shipped as soon as it becomes available. We will keep you informed of the order status periodically via email.
Limited Availability: An item that has limited availability means that we have limited stock available in our warehouse. If you order an item with limited availability, PetSuppliesNow.com will inform you via email if it has, under any circumstances, become unavailable.
If you are looking for an item that you do not find on our website, email us at support@petsuppliesnow.com, and we will do our best to add it to our inventory in the future.
International Orders
At this time, we only ship orders to the contiguous United States, Hawaii, and Alaska. Puerto Rico and Canada will be added in the next six months. International shipping will be possible in the future. Please check back for updates or call us at 1-855-834-3300 for further information.