What is Pet Supplies Now?
PetSuppliesNow.com is an online pet supply store. We carry over 10,000 products for dogs, cats, fish, reptiles, birds, small animals and their owners.
ORDERING
How can I place an order?
What methods of payment do you accept?
Do I have to pay sales tax?
How will I know if you have received my order?
Can I track my order online?
How can I review my order details?
Can I change or cancel my order?
How long will it take for my order to arrive?
What does it mean if an item is backordered?
If I am an international customer, can I place an order?
Pricing and Typographical Errors
SHIPPING & DELIVERY
What shipping options do I have?
Can I specify the shipping carrier?
How will my shipping cost be calculated?
Why do Next Day and 2nd Day deliveries sometimes take longer than that to arrive?
Where can my order be shipped and via what methods?
RETURNS
What is your return policy?
When will I be credited for a return?
Will my shipping costs be reimbursed?
How do I report a damaged, defective, or incorrect product?
ORDERING
How can I place an order?
Customers can order from PetSuppliesNow.com via the website or over the phone at 1-855-834-3300.
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What methods of payment do you accept?
We accept PayPal and the following credit cards:
American Express
Discover
MasterCard
Visa
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Do I have to pay sales tax?
PetSuppliesNow.com is only required to collect sales tax for all orders delivered in NY.
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How will I know if you have received my order?
After you have placed your order, you will receive a confirmation email within 24 hours.
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Can I track my order online?
Yes, you may track the progress of your order by accessing your online account with PetSuppliesNow.com. Through your account, you can also access your order history, store multiple shipping addresses, and save items to your wish list.
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How can I review my order details?
Once you log into your online accounts, you can view the history of all orders placed with PetSuppliesNow.com.
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Can I change or cancel my order?
You can change or cancel your order up until the time it has been processed. Please call our customer service line at 1-855-834-3300.
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How long will it take for my order to arrive?
Delivery time is dependent upon your specific order and the shipping methods chosen at the time of purchase. For ground shipping, the estimated time of delivery is 7-10 business days from the date the order was shipped. If your order becomes unavailable after you have placed it, PetSuppliesNow.com will notify you immediately via email.
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What does it mean if an item is backordered?
An item is listed as backordered when it is out of stock. You may proceed with ordering the item, and it will be shipped as soon as it becomes available. We will keep you informed of the order status periodically via email.
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If I am an international customer, can I place an order?
At this time, we only ship orders to the contiguous United States, Hawaii, and Alaska. Puerto Rico and Canada will be added inthe future. International shipping will be possible in the future. Please check back for updates or call us at 1-855-834-3300 for further information.
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Pricing and Typographical Errors:
Please be advised that due to human error, our site may list incorrect pricing or shipping weights. While we make every effort to ensure these mistakes do not happen, we cannot honor incorrect prices or shipping weights. If this should occur on your order we will email you of the error as soon as we know of it. Do to any typographical error PetSuppliesNow.com retains the right to honor or cancel an order. We are not responsible for typographical errors.Prices are subject to change without notice.
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SHIPPING & DELIVERY
PetSuppliesNow.com processes and delivers shipments Monday – Friday. For your convenience, Saturday delivery is made available where possible and at an additional charge. For more information, please visit our Shipping page or call us 1-855-834-3300.
What shipping options do I have?
At time of purchase, you can choose the shipping method that best fits your needs: Economy, Ground, 2nd Day and Next Day.
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Can I specify the shipping carrier?
It is not possible to specify a preferred carrier when placing your order. PetSuppliesNow.com uses a variety of carriers for each shipping method and chooses the one most appropriate for your specific address. In regards to 2nd Day or Next Day shipping, we will use either air or ground shipping methods, depending on which is best suited to deliver your items within the promised time frame.
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How will my shipping cost be calculated?
The cost of shipping is dependent upon the shipping method chosen at the time of checkout. You will be allowed to review the total amount before proceeding with your order.
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Why do Next Day and 2nd Day deliveries sometimes take longer than that to arrive?
For Next Day and 2nd Day options, orders placed after 2 PM (EST) will be shipped out on the following business day. Next Day packages should arrive by the end of the first full business day after shipment, and 2nd Day packages should arrive on the second full business day after shipment. Shipment times may vary and can be affected by factors outside of the scope of PetSuppliesNow.com. Placing your order very late in the day, after the shipping service provider has picked up the last shipment, is one factor that can affect the rate of shipping.
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Where can my order be shipped and via what methods?
- Economy and ground shipping is available to the 48 states of the contiguous United States.
- Next Day and 2nd Day shipments are available to all 50 states. An additional charge is required for Alaska and Hawaii. Please see our Shipping page for further details.
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RETURNS
What is your return policy?
For a full description of our return policy, please visit our Returns page.
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When will I be credited for a return?
You will receive a full credit for your return within 48 hours after your return has been received and processed in our offices.
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Will my shipping costs be reimbursed?
We do not reimburse original or return shipping costs for products that are returned or exchanged for reasons that are not due to an error on the part of PetSuppliesNow.com.
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How do I report a damaged, defective or incorrect product?
Call our customer service line (1-855-834-3300) within 5 days of receiving the damaged, defective or incorrect product. Please save all shipping and merchandise packaging. The item must be returned in its original condition to be eligible for a full refund or exchange.
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